Reference

Terms and Conditions That Govern Your gt99com Account

Before you open an account or make a deposit through bKash, Nagad, or Rocket, these terms set out what you agree to and what we commit to in return.

Account eligibility appliesLocal law and region rulesbKash, Nagad, Rocket coveredContact us for any disputesTerms updated when changed
gt99com Terms and Conditions That Govern Your gt99com Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you believe an account action was taken in error, our support team can walk you through the specific rule that applied. Reach us through live chat, email, or the in-app message centre — all three channels connect to the same team handling account and policy queries.

Team online

Live Chat

Start a live chat from the account page. Our team responds to terms and account queries directly — no need to repeat your issue across channels.

Email Support

Send your query to our support email address listed in your account settings. Include your registered mobile number for faster matching to your account record.

In-App Messages

Use the message centre inside the gt99com app to raise a terms dispute. Responses appear in the same thread so the full exchange is in one place.

HOW WE ENFORCE THESE

Account Security, Data and Terms Enforcement

We enforce these terms consistently across all accounts, whether a deposit came through bKash, Nagad, or Rocket. Account security measures include OTP verification at login and transaction-level confirmation for withdrawals, so no payout leaves your account without a step you actively complete. If you believe your account has been accessed without your knowledge, contact support immediately and we will freeze activity while the matter is reviewed.

OTP Login Verification Every login triggers a one-time password sent to your registered mobile number. No one can access your account without that OTP, even with your password.
Withdrawal Identity Check Before a withdrawal is processed, we confirm the destination wallet matches the name on your account. This applies to bKash, Nagad, and Rocket payouts equally.
Data Retention Policy We keep account and transaction records for as long as required under applicable rules. You can request a summary of data held on your account by contacting support.
Terms Change Notification When these terms change, we send a notice to your registered contact before the update takes effect. You have the option to close your account if you do not accept the new terms.

Frequently Asked Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — deposits, withdrawals, account access, and what happens if something goes wrong.

Yes. These terms cover all deposit methods, including Nagad, Rocket, and bKash. The same account-name matching rule applies regardless of which wallet you use.

No. We send a notification to your registered contact before any update takes effect. If you continue using the account after that date, the updated terms apply.

Balances on suspended accounts are handled according to the withdrawal policy in effect at the time of suspension. Contact support to understand the specific steps that apply to your case.

Your account is strictly personal. Account sharing breaches these terms and can result in suspension. Wallets used to fund the account must also be registered in your name.

Send a request through live chat or email using the contact details in your account settings. Include your registered mobile number so we can match the request to your record quickly.

Yes. Access to gt99com depends on your local law and eligible region. Where local rules conflict with any section of these terms, the applicable local rule takes precedence.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.